At Ventura Holidays (Ventura) we understand that how we collect, use, disclose and protect your information is important to you. We do not collect personal information when you browse our website. We only collect personal information volunteered by you to provide our services to you.
At Ventura Holidays we do not accept online payments.
We do not store any financial information supplied by you during the course of a booking a holiday with Ventura. Any financial information provided by you for payments taken over the phone using credit or debit cards, is destroyed once payment has been processed.
We may wish communicate with you via email or phone and or keep you updated with our newsletter. If you no longer wish to receive these updates via email, you may opt-out of our mailing list at any time by clicking the unsubscribe link contained in the message. You can opt-in in future if you wish to receive these updates again.
We comply with the Spam Act 2003 and do not share, sell or rent personal information to any third parties for the purposes of direct marketing.
Information we collect about you
When you contact Ventura in the course of providing a service to you, such as an enquiry or booking, Ventura Holidays may collect and hold personal information such as:
Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable). Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
When you are travelling with us, we may take video and images of you that may be used in our advertising or on our website. All participants of Ventura Holidays authorise us to use his/her image (such as a photograph or video). If you do not wish for this to happen, please contact us in writing.
Most web browsers automatically accept cookies, but you can also choose to accept all cookies, reject 3rd party cookies or reject all cookies by changing your Internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.
By using our websites, you agree to us using cookies as set out in this statement.
Last updated: 18 June 2018